4 Common challenges of every FrontLine Worker


In the complex ecosystem of the global workforce, a significant segment often goes unnoticed: the deskless employees. Comprising 80% of workers worldwide, this group includes professionals in healthcare, manufacturing, logistics, and more. Their unique challenges and the innovative solutions to address them form an essential narrative in modern industry.

The term "deskless workforce" refers to those who perform their duties without a fixed physical workspace. From nurses attending to patients to factory workers on the assembly line, these employees are integral to various industries. However, a 2021 report by nudge revealed alarming statistics: 36% of deskless workers wanted to quit, with turnover rates increasing significantly in certain sectors.

Challenges and Pain Points

  1. Lack of Rewards & Appreciation: Despite direct interaction with customers, deskless workers often feel overlooked and underappreciated.
  2. Poor Coordination: Many report a lack of direct communication with supervisors, leading to feelings of disconnect.
  3. Inefficiency in Scheduling: Without proper task management, confusion and decreased productivity can ensue.
  4. Inadequate Training & Development: Lack of resources and training hampers their ability to perform effectively.

Innovative Solutions

The technological advancements of the 21st century offer promising solutions to these challenges. AI-driven software and mobile-friendly tools have emerged as vital resources for managing and engaging the deskless workforce. Vitre is one of those.

Vitre (Process Automation System) is uniquely positioned to address the needs and pain points of companies in Europe, particularly those struggling with deskless workforce management and eGRC (Enterprise Governance, Risk Management, and Compliance). Here's how:

  1. Regulatory Compliance: Vitre offers features that align with European regulations, including GDPR, ensuring that companies can manage their processes in full compliance with legal requirements.
  2. Multilingual Support: With support for multiple languages, Vitre can seamlessly integrate with various regional systems, making it accessible to a diverse workforce.
  3. Scalable Solutions: Vitre’s adaptability allows it to cater to different markets within US, providing customized solutions that fit unique regional needs.
  4. Data Security: Implementing robust security measures, Vitre ensures that data is protected in line with European standards, building trust with clients.
  5. Sustainability and Social Responsibility Alignment: Vitre can align with US values on environmental sustainability and ethical practices, contributing to a company's social responsibility goals.
  6. Efficient Workforce Management: For deskless employees, Vitre provides a platform that connects and streamlines operations, enhancing efficiency and collaboration.
  7. Integration with Core Systems: Vitre’s ability to integrate with existing core systems, including those specific to US markets, ensures a smooth implementation process.
  8. Analytics and Insights: With advanced analytics and AI capabilities, Vitre offers valuable insights that can drive decision-making and continuous improvement.


The story of the deskless workforce is one of resilience and innovation. By recognizing their unique challenges and leveraging technological advancements, industries can create a more engaged, productive, and satisfied workforce.

In a world where the deskless are the majority, recognizing, valuing, and empowering them is not just a moral imperative but a strategic necessity. Their story is a testament to the power of innovation and the endless possibilities of human and technological collaboration.

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